Serving Richmond’s Insurance Needs Since 1955.

Claims Information

The claims satisfaction of our customers is extremely important to our agency. While every insurance company has its own claims handling process, most companies prefer the claim to be reported directly by the Insured. The claims numbers for each company are listed below. It is always helpful to have your policy number when contacting the company. If you would prefer to discuss claims considerations with your agent prior to reporting the claim, please call us at 804.285.8900 or contact us. In addition, if you feel that your claim is not being handled to your satisfaction, it is important to notify our agency.

Personal Lines Claims Number
National Grange/Main Street America 877.425.2467
Penn National 800.766.2245
Progressive 800.274.4499
Travelers 800.252.4633
Auto Owners (Prefers that agent reports the claim. Please call us at 804.285.8900. If after hours please call Auto Owners direct) 888.252.4626
Atlantic Specialty Lines 800.368.2095
ACE 800.945.7461
CHUBB 800.252.4670
Firemanís Fund 888.347.3428
Hartford 800.243.5860
Harleysville Flood (now Nationwide) 800.759.8656
Travelers Boats 800.772.4482
Travelers Flood 800.505.0193
Virginia Property Insurance Association 804.591.3738
Commercial Lines Claims Number
National Grange/NGM/ Main Street America 877.425.2467
Penn National 800.766.2245 Work Comp 800.374.4990
Travelers 1.800.238.6225
Hartford 1.800.327.3636
Harford Mutual 1.877.445.5826
Ohio Casualty/Peerless 1.866.255.5530
Auto Owners 1.888.252.4626
Progressive 1.800.274.4499
Zurich 1.800.987.3376
Everett Cash Mutual 1.888.717.8090
Philadelphia 1.800.765.9749
Excess & Surplus Lines Claims Number
Alterra Ins. (Max Specialty) 888.629.8848
Century Surety Ins. 800.878.7389
Colony Ins. 800.577.6614
Essex Ins. Co. 800.446.6671
General Star Ins. 203.328.5700
Great American Ins. 800.584.0835
ICAT Ins. 866.789.4228
Landmark America (RSUI) 404.760.4970
Lloyds 800.368.8095 x1701
Markel 800.555.9698
Scottsdale Insurance Company 800.423.7675
United States Liability Ins. 888.523.5545
Fire/Water Clean Up & Restoration Claims Number
ServiceMaster 804.285.4909
ServePro 800.737.8776
PuroClean 804.442.3144